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Savyu's Privacy Policy

We value your trust and protection of your privacy and confidentiality is fundamental to Savyu’s values.

This Privacy Policy will help you understand how Savyu Vietnam Limited (“Savyu”, “us”, “we”, “our”), its parent, subsidiary or associated companies use and protect the personal data you provide to us when you visit our Application, or when you use services listed on our Term and Conditions of Use (collectively called “Savyu Services”), or when you communicate with us through various means. Your use of our Savyu Services or communication with us through various means are subject to this Privacy Policy.

We have the right to change, replace this Privacy Policy at any given time, of which you will be promptly updated. You may also keep up to date with the latest changes by visiting our Application.

1. Purpose and Use of Personal Information

- We use the Personal Information we collected as described above to provide you with Savyu Services; for gaining an understanding of your needs; for improving our services; for performing statistical analysis; for security and legal compliance; for direct marketing activities; for communicating with you about changes to Savyu Services; and for other services that are made available from time to time.

- You may email our Customer Care Centre your disagreement for Savyu to disclose, share your information with third parties as per specified in this Privacy Policy or to use your information for the purpose of sending advertisement, product introduction and other commercial purposes. However, please be noted that by doing so, Savyu may not be able to continue providing all or parts of our Services to you.

2. Personal Information Collected

- When you access the website and place an order, you voluntarily provide certain information to us. This information includes your full name, phone number, shipping address, payment information including payment method, payment amount or payment card, and other information you may provide to us. Your use of our Services will provide us with your mobile device location data, and detailed information about the products you have purchased and where you purchased those products.

- Certain other information may also be collected when you use the service, including clickstream data, identification data, your device browser type, etc.

3. Scope of Information Use

Customer contact information including: Full name, contact address, phone number after the customer enters information to place an order will be collected by giaodoan.vn and displayed to the Seller, shipping partner under the Customer Contact section for their request.

4. Storage and Deletion of Personal Information

Your Personal Information shall be stored in our Application’s host system for 10 years following your last interaction with our Application or upon your request to delete your Personal Information sent to Savyu.

5. Personal Information Disclosure

- Personal Information is an important part of our business. We will not sell, share or rent your Personal Information to others except to trusted third parties and affiliates when we need to share your Personal Information to provide Savyu Services to you.

- We may present offers to you on behalf of other businesses or merchants but we do not give them your name, contact details or payment information.

- We may share your Personal Information with trusted third parties and affiliates, including those situated outside of Vietnam, that provide services to us, and we limit their access and use of your Personal Information as is commercially reasonable and as is necessary to provide those services to us. We may be required by law to disclose your personal information in response to a request, order or subpoena from a competent government authority.

6. Organization collecting and managing your Personal Information

If you have any questions or need support regarding the collection or processing of information related to Customers, please contact us directly by phone or email at:

  • Organization Name: Savyu Vietnam LLC
  • Address: A244OT01, 2 Ton Duc Thang, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
  • Email: [email protected]
  • Phone: 02836223580

7. Access to Personal Information

- We ensure that you may access all information about your account and your interactions with Savyu and its merchants on the Application, for viewing and, in certain cases, updating or amending that information. ou can edit personal information such as your name, phone number, and delivery address on the checkout page of giaodoan.vn.

- If you have any questions or requests for information access, please contact our Customer Care Department at phone number 02836223580 or email [email protected].

8. Protection of Payment Information

- We work to protect the security of your payment information during transmission using Secure Sockets Layer (SSL) software, which encrypts information you input, and firewall system to prevent unauthorized access and attack from outside.

- In case of arising issues related to information confidentiality of the payment card, you can contact the banks issuing your cards or Savyu for support.

9. Links to Other Websites

Our Application may contain links that lead to other websites. If you click on these links, Savyu is not held responsible for your data and privacy protection, and those websites are not governed by this Privacy Policy. Please read the privacy policy documentation of the websites you go to.

10. Commitment to Protecting Customer Personal Information

We are committed to securing your personal data and keeping it confidential, preventing data theft, unauthorized access, and disclosure by implementing the latest technologies and software and best practice.

11. Mechanism for Receiving and Resolving Complaints Related to Customer Personal Information

- Sayvu has a mechanism for receiving and resolving consumer complaints related to the misuse or scope of personal information that has been announced. Buyers contact Savyu's Customer Care Department's email or hotline, Savyu will receive and resolve complaints as soon as possible.

- In case the information system is attacked, causing a risk of loss of consumer information, the information storage unit must notify the competent authorities within 24 (twenty-four) hours after detecting the incident. At the same time, Savyu will make every effort to fix the problem as soon as possible.

Savyu's Privacy Policy, Version 1.0

Last updated: 13 Feb 2025

Previous Versions

  • 7 Jan 2025